WASA has launched his own Computer network in its each revenue division the bimonthly is made by each of the above revenue divisions. Similarly, the complaints pertaining to billing are also dealt with by the concerned revenue divisions. The following complaints are finalized on the spot at WASA Customer Service Center of revenue divisions without written application:

 

 

All other complaints are required to be submitted in writing alongwith a copy if NIC as well as necessary supporting documents. The general complaints are alphabetically listed as under:

 

a.                Adjustment of Wrong debit

b.                Adjustment of Wrong Payment

c.                 Adjustment of more than one Surcharge

d.                Adjustment of un-meter payment account on conversion

e.                Adjustment of security

f.                  Adjustment of meter cost

g.                Bill not issued/no received regularly

h.                Correction of bill

i.                   Correction of area

j.                  Correction of property number

k.                 Correction of address

l.                   Confirmation of payment

m.              Construction to domestic

n.                Construction to commercial

o.                Commercial to domestic

p.                Conversion to meter A/C

q.                Change of name

r.                  Change of tariff

s.                 Disconnection on request

t.                  Domestic to commercial

u.                Domestic to charitable

v.                 Domestic to construction

w.               Duplicate billing

x.                 Excess reading

y.                 Installation of meter

z.                 Installation of test meter

aa.           No sewer at site

bb.           Property locked

cc.             Wrong reading

dd.           Without reading

ee.           Division of bill on actual reading

ff.               Revision of average as per area